DSTV, Corporate *******.

I signed up for DSTV Stream compact package on 27 October 2024. Cost is R399 per month. I never went with the debit option. 2-3 days after I cancelled package to make sure this wouldn't be ongoing. I noticed after this there was pop up showing as "package change pending" with an option to cancel pending change, which was strange. I contacted DSTV, they said to cancel the change and cancel the package again. Tried that and it didn't work, if you try that it never cancels it just continues to fail.

On 27 Nov I got debited R739! Immediately contacted DSTV and they just said it was my fault. No acknowledging that they have very poorly working package and account management on their app and online. I stopped using DSTV on 26 Nov because I new it would have lapsed. I've not used it or even logged in since. No refund not even a partial refund.

On 4 Dec DSTV said my package only cancelled on 3 Dec, which is a lie and what I reckon is them covering up the failures of their app and online platforms to manage packages and accounts.

Worse part, again, a couple hours ago I've been charged again on the 26 December. This time R760!

*****ulent, you are corporate ******s. Bullies. You put systems in place that just take people's money. And you simply don't care. Take take take. Even when accounts, packages and debits were cancelled and unauthorised. No intent to rectify, no intent to refund.