DB
Dave B
1 reviews | Active since Aug 2009
23 Mar 2015, 10:31
DSTV Contract
At the beginning of Feb we accepted the DSTV offer of a new Explora PVR for R799 per month fixed for two years all included this was confirmed by them<br> The PVR was delivered on 14 Feb and since then we have been requesting DSTV to correct our invoice as they are charging us R99 per month for the PVR on top of the monthly charge<br> We have sent at least ten emails and had phone calls and emasils in reply to say will adjust but needless to say nothing has happened <br> dave
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DStv (MultiChoice)'s replyOfficial
23 Mar 2015, 14:59Hello daveb,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Mar 2015, 14:59
Official
Hello daveb,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,