DSTV continues to disappoint and frustrate!

This seems to be the platform where one's issues have a better chance of being addressed by DSTV than their own whatsapp and online platforms. After engaging with their useless and severely limited whatsapp platform, I went online to engage with yet another useless bot which was of no assistance. After requesting for and being assigned a consultant, said consultant started the chat and when I submitted my query ..... crickets. I'm still waiting. Mind you, this is day 5 of spending nearly two hours trying to resolve an issue with Showmax. I am a premium subscriber but cannot sign in. Requests to change my password have yielded the same deadend for 5 days now. After a 20 minute cellphone call to the call centre - still nothing. I finally hung up in disgust after wasting all that airtime. The colleagues in the background talking at the tops of their voices drowned out the poor consultant who couldn't even hear me and ended up giving me the wrong instructions as a result. DSTV, get your act together, please. Surely all this negative publicity is starting to be embarrassing. Fix my Showmax, please. Irate customer: #***3