1 reviews | Active since May 2017
DStv Continues Service disconnects (Account Arrears)
<p>Good Day</p> <p> </p> <p>The DSTV at home, which is on my father’s name, keep on being disconnected because of a payment in arrears. The payment arrears in question is one for March 2017 which was paid and proof of payment send to DSTV Multichoice. Been calling in for the last, almost two months now, only to be calling after a week or so again explaining the same problem to the next consultant there. I can’t speak to the finance department and can’t speak to a manager there, apparently they are busy fixing it for the last 2 months now. Soon I will be speaking with each consultant there for the second time. What can we do more?</p>
Dear Clint
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Clint
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good Day
Its not my account its my father's account, Henry Kroneberg account: ********** 3. Can you check on his DSTV account please?
"The DSTV at home, which is on my father’s name, keep on being disconnected"
Good Day
Its not my account its my father's account, Henry Kroneberg account: ********** 3. Can you check on his DSTV account please?
"The DSTV at home, which is on my father’s name, keep on being disconnected"
Good Day
Any feedback? The DSTV were just cut off again so I will have to phone support and spend 1h explaining it again.
Good Day
Any feedback? The DSTV were just cut off again so I will have to phone support and spend 1h explaining it again.
Good day Clint Kroneberg
Please accept our sincerest for the delayed responds.
We can confirm that the service on your fathers account is active.
Please refer to your personal e mail address for more detail pertaining to your concerns.
Kind regards
Rupert
Good day Clint Kroneberg
Please accept our sincerest for the delayed responds.
We can confirm that the service on your fathers account is active.
Please refer to your personal e mail address for more detail pertaining to your concerns.
Kind regards
Rupert
Good Day Rupert
I'm still waiting your reply on my email. The services was disconnected twice since our last chat.
My father's DSTV services gets disconnected every week or 2nd week. His account number is ********** . I then have to phone costumer support on his behalf to get it reconnected again. The reason why DSTV disconnects the service every week or 2nd week is because of a payment that is due since March according to DSTV. However, it was never overdue because it was paid like every other month and DSTV have the proof of payment in their possession of the payment.
Reference numbers for the support I've been getting thus far
Naledi Moerane
********** 3-i87
Proof of payment was send
Simphiwe Mgemane
**********
Was escalated to line manager (also send proof of payment)
Tabelo
**********
Was received by finance department and they rectified it by allocating amount to account again.
Tsepolile
**********
Was escalated to line manager to take it up with finance department
Joyce
********** 3-i139
Manager Thebe will follow up with finance department
Shmunga
********** 3-i56
only reconnecting service
Thats only some of the references.
Good Day Rupert
I'm still waiting your reply on my email. The services was disconnected twice since our last chat.
My father's DSTV services gets disconnected every week or 2nd week. His account number is ********** . I then have to phone costumer support on his behalf to get it reconnected again. The reason why DSTV disconnects the service every week or 2nd week is because of a payment that is due since March according to DSTV. However, it was never overdue because it was paid like every other month and DSTV have the proof of payment in their possession of the payment.
Reference numbers for the support I've been getting thus far
Naledi Moerane
********** 3-i87
Proof of payment was send
Simphiwe Mgemane
**********
Was escalated to line manager (also send proof of payment)
Tabelo
**********
Was received by finance department and they rectified it by allocating amount to account again.
Tsepolile
**********
Was escalated to line manager to take it up with finance department
Joyce
********** 3-i139
Manager Thebe will follow up with finance department
Shmunga
********** 3-i56
only reconnecting service
Thats only some of the references.
No response except for appologies. Im doing a new reveiw, let's try consultant number 2. I can go all year.............
No response except for appologies. Im doing a new reveiw, let's try consultant number 2. I can go all year.............