DSTV - Continues not to refund monies

This will be the second time we are reviewing this company since first review approximately 3 weeks ago. Since that review, no assistance has been given. No calls have been received from the company after numerous requests. The long and short: We paid for streaming service. Money was reserved for DSTV, and these funds were taken a few days after. Documentation from FNB confirming authorization number, date, amounts, etc have been forwarded. We received no access. We have requested that the funds that were taken from the account be returned for the last 2 weeks. We have requested that someone contact us about the issue. We have not received any feedback, bar that we must continue sending proof of payment. DSTV is unable to trace any monies paid to them. This suggests that the company has no idea as to any payment allocation received over the internet. I trust that the HelloPeter DSTV team will assist more effectively than the rest of the customer agents and billing involved. My contact details will no doubt be forwarded to you and I would expect a call in this regard. If there was an opportunity to give zero stars, I would.