DSTV CONTINUE TO IGNORE COMPLAINTS

DSTV SERVICE ISNON-EXISTANT. I have had an ongoing issue with DSTV over their treatment of me. I have written to them via their help desk numerous times. Initially I had 4 requests, but 2 are now the problem. 1. I have asked them for proof that my debit order has been cancelled. Despite repeated requests for this, I have not received it. I want proof because I do not trust them. Even after I had cancelled my subscription, they still took money from my account- 2 months of subscriptions. 2. As a matter of principle I have asked for my bank charges, incurred because of THEIR WRONGDOING, should be repaid. They agreed, admitting their culpability, and then told me they had credited my "ACCOUNT". I have written to them, on more than one occasion, informing them that this is not acceptable as I no longer have an " account" with DSTV. I have terminated my subscription. What worries me is that they will do this again. Simply take money from my account without my permission. They rep**** to my last post on this site within an hour, a week ago. My e mails go for days, weeks, with no answer. Their reply was to say they would investigate and reply as soon as possible. A week later I have heard nothing. I should mention that I also spent an hour on the phone a week ago with absolutely zero assistance at the end of it. I was told at the end of it that the finance department cannot refund my money. I am appalled, and outraged, at the manner in which I have been treated. I shall continue to use this forum to show the public just how DSTV treat their customers, and ex-customers.