DSTV contact centre not helpfull

Rented a movie on box office and received the confirmation sms,40Minutes later its not available for viewing. I called the call centre and Martha answered. I told her the problem and she informed me they are offline for the next 4 days and I have to call them back when they are back on-line. I told her they should call me. She said they cannot do this because they are a incoming call centre and not out. I got furious at this stage.I asked her what should I do if I want to watch the movie and was informed again they cannot do anything because they are ofline.I asked her should I rent it again and she said no. She said we will have to log the fault and she will email the relevant department. I gave her all my details but the smart card the movie was rented from was at a different address so I told her ill give her the smart card its not and they can have a look on my account when they are back online which 1 of the 2 smart cards it was from. She just said no and we argued for a while and I took her name. I rented the movie again and got sms first request was unsuccessful we have send the movie at no extra charge.Wasting 10-20minutes and then all I had to do is rent it again.