AF
Andre F
1 reviews | Active since Mar 2018
02 Dec 2019, 19:38
DSTV Contact Centre
We took the R799 Black Friday offering plus an additional decoder R49 for extra view on 27 Nov 2019. The decoders were both delivered the next day and the installer did the installation this morning 2 Dec. He removed the old cables and dish and decoders. Now the contact center says that they cannot activate the decoders as it still has to be loaded onto the system......cellphone-calls for R150 worth of airtime and a last attempt from a landline, holding for 46 minutes have been unsuccessful. So can someone contact me and sort the situation out? I also need to cancel the old PVR contract on my name to prevent double billing........please this is nonsense
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Dec 2019, 08:29 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2019, 08:29
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
AF
Andre F's updateReviewer Update
04 Dec 2019, 09:14I had a call from a lady called Amanda that was very helpful. The one decoder was activated. This morning both the decoders are of and we have the same message "smartcard not linked to the decoder"
So we are back to square one, back to where we started.....2 decoders installed and no service. I do not have any contact detail to get in contact with Amanda, therefore my reply.
Please can someone contact me regarding this????
So we are back to square one, back to where we started.....2 decoders installed and no service. I do not have any contact detail to get in contact with Amanda, therefore my reply.
Please can someone contact me regarding this????
AF
Andre F's update04 Dec 2019, 09:14
Reviewer Update
I had a call from a lady called Amanda that was very helpful. The one decoder was activated. This morning both the decoders are of and we have the same message "smartcard not linked to the decoder"
So we are back to square one, back to where we started.....2 decoders installed and no service. I do not have any contact detail to get in contact with Amanda, therefore my reply.
Please can someone contact me regarding this????
So we are back to square one, back to where we started.....2 decoders installed and no service. I do not have any contact detail to get in contact with Amanda, therefore my reply.
Please can someone contact me regarding this????
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 09:59Dear Andre,
On a few attempts at getting hold of you, we were not successful.
We trust that your services are fully functional, as commands were sent to clear to up smartcard pairing error.
However should this not be the case, please feel free to contact us on ***
Kind regards,
Dstv: Hello Peter Team
On a few attempts at getting hold of you, we were not successful.
We trust that your services are fully functional, as commands were sent to clear to up smartcard pairing error.
However should this not be the case, please feel free to contact us on ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2019, 09:59
Official
Dear Andre,
On a few attempts at getting hold of you, we were not successful.
We trust that your services are fully functional, as commands were sent to clear to up smartcard pairing error.
However should this not be the case, please feel free to contact us on ***
Kind regards,
Dstv: Hello Peter Team
On a few attempts at getting hold of you, we were not successful.
We trust that your services are fully functional, as commands were sent to clear to up smartcard pairing error.
However should this not be the case, please feel free to contact us on ***
Kind regards,
Dstv: Hello Peter Team
Best regards,