CS
Christo S
1 reviews | Active since Oct 2015
02 Oct 2015, 17:04
DSTV Consultants not qualified to do work
My husband phoned DSTV just a few days before end of September to cancel our subscription. My husband had several times ask the consultant that the payment wont go off because we have already paid for September and wont be watching any tv for October. The consultant agreed that the payment wont go off on the 1st of October and that the subscription will be cancelled. What happened? The subscription was cancelled but the payment still went off. The consultant apparently set the payment to stop on the 31st of October after my husband ask him 3 times that it would not go off. We will get the money back In 7 days which is unacceptable.This is absolutely poor service. Open your ears!!!
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DStv (MultiChoice)'s replyOfficial
14 Oct 2015, 16:21Hello Christo870318,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the account has been reconciled as well. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the account has been reconciled as well. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply14 Oct 2015, 16:21
Official
Hello Christo870318,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the account has been reconciled as well. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the account has been reconciled as well. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile