DSTV consultants needs re-training because they do not help at all.

Now that they have me in a 24-month price lock contract, all semblance of decent client services went out the window. I had an installation done, and requested to move the old decoder to another tv to have xtraview set up only to find out that the decoder suddenly does not exist anymore there for the xtraview is not going to work either but I am paying for it. I tried to get it resolved and after almost an hour on the live chat option, having to repeat myself over and over again as to what is the issue, the consultant told me to go to an agency and sort it out, ***??? But like everything else in this country you end up paying for a service you don't get but someone is getting rich of it :(