Dstv consultants misonformation

We downgraded from premium to compact plus. On querie I promenantly asked if we will still be able to catch up on series even if they are on channel 101 and the consultant said yes. Now all of the sudden I dont have access to any of my series i previously could catch up. On enquiry to the problem regarding the wrong information is was told "Apologies for any inconvenience caused. You should have checked our TV guide". How the hell can a tv guide give me the answer to me having all the series available on catch up. Now I am the one with egg on my face because family cant catch up series anymore but I was given the wrong info!!!! This is unacceptable as this was one of the reasons why we did go forward with the downgrade and now all I get is sorry for inconvenience and misinformation. How are you going to fix this?