DSTV consultants lie about monies due to me

I have been double deducted by DSTV on 1 September 2020, despite having called them on Sat 29 August to ensure this does not happen. I then called them again on Tuesday 1 September to inform them that I have been double deducted only to be told that the debit was set up like that and that the consultant on the phone probably didn't pick it up when I called 3 days prior. I was informed that my money would be in my account within 7 working days. When I called DSTV again on Friday 11 September to complain that my monies had not been received yet, they told me there is a credit on my account. I told them that I want my monies refunded as this is what I was informed on 1 September: that a refund would be due to me. The consultant on the phone informs me on 11 September that the refund was approved, but as the approval was only done on the 2 September, 7 working days later means the money should reflect at the end of 11 September. Today is 15 September and surprise surprise: no monies refunded as yet. I am now to assume that these consultants have **** to me and I will not be receiving my monies - I repeat: MY MONIES. I want my money immediately. I do not want to pick up the phone for a 4th time only to be **** to again. I do not feel valued as a customer. There is no regard for my financial situation and I am now due a total of R800+. How disgusting DSTV.