DSTV CONSULTANTS ***** AND UNPROFESSIONAL

I called Multichoice on the 20th December 2021 to enquire about making payment. I advised the consultant that going forward I will be paying my monthly premium on the 20th of every month and she agreed. On the 05 Jan 2022 my DSTV was disconnected and when I called the lady had not changed it on the system so I had to pay again on the 05 January 2022. When I called to dispute the whole situation I was told I was paying for a pro rated amount and the lady did not advise this on the 20th December. I spoke to 6 different consultants on the 05 January namely Wandile, Sinethemba who told me I couldn't speak to a Team Leader because she's working from home, Simbulelo who said she will get her team leader to call me which this did not happen. She said her team leader will call me before 16:30 and no one called, Caitlin who also promised to get her team leader to call me and no no call was received, Slindile also couldn't assist and I lastly spoke to Ntombizonke who also put my call on hold for 30 minutes. All these calls were from my airtime and no one cared to assist me. I asked that the call made on the 20 Dec 2021 should be listened to so that can serve as proof that I was not advised about any pro rated rates.

Its he 6th Jan 2022 and I'm yet to receive a call!!