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Priyen M
1 reviews | Active since Mar 2009
25 Mar 2020, 11:26
DSTV consultants are useless
For DAYS Now i've been trying to link my NEW Smartcard to my DSTV profile. I cannot tell you how useless the consultants are, DSTV truly is a monopoly that deserves to fail. After speaking to 4 consultants and one even telling me it's my internet speed without listening to my problem, they finally escalated it to their technical team
And since then, no feedback. I will start cancelling and happy to use Netflix because DSTV is just THAT useless!
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Mar 2020, 11:47Hi Priyen,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Mar 2020, 11:47
Official
Hi Priyen,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
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Priyen M's updateReviewer Update
25 Mar 2020, 12:04Really? I am on 'LIVECHAT' aka 'DEADCHAT' it says expect a reply within 45mins but am waiting for Lebohang to reply for over an over now. The usual reply is, it's still within the escalation period of 24 to 48 hours EVEN THOUGH it was escalated on the weekend!
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Priyen M's update25 Mar 2020, 12:04
Reviewer Update
Really? I am on 'LIVECHAT' aka 'DEADCHAT' it says expect a reply within 45mins but am waiting for Lebohang to reply for over an over now. The usual reply is, it's still within the escalation period of 24 to 48 hours EVEN THOUGH it was escalated on the weekend!
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Priyen M's updateReviewer Update
27 Mar 2020, 13:32it worked for a DAY and now it's on some limited package so I only have a few DSTVNOW channels and today NOBODY is replying. Are you closed or on a Go-slow?
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Priyen M's update27 Mar 2020, 13:32
Reviewer Update
it worked for a DAY and now it's on some limited package so I only have a few DSTVNOW channels and today NOBODY is replying. Are you closed or on a Go-slow?