DSTV consultants and their accounting s****s?????

Worst call center customer service. I called in on the 26th of Feb and spoke to a lady by the name of Bronwyn, she advised that when the system reconnected my services it automatically reconnected my pvr services which where not active to begin with, she advised that she would escalate the matter to have that amount reversed and provided me with an amount I needed to pay. Fast forward , I called in the next day and spoke to Sindi who did her own calculations and tells me that my account has been in arrears since Dec 2019, mind you I receive an SMS every month before my payment date of how much is due on my account. I tell her that and ask her why my services where reconnected adter I paid if the amount paid was still short and that the system would not reconnect my services if the amount was not paid in full. She was unable to tell me what that arrear amount was for. I requested her team leader to call me, two days later I'm still waiting.....