Dstv consultant pathetic service!

I called in on Monday the 30th of May 2022, spoke to Khanya Sinuma, all I wanted was a downgrade and amount due after the downgrade, she failed to downgrade, yet **** in my ears saying she's successfully downgraded, meanwhile she decided to activate insurance on my decoder without my consent. I find her service really pathetic. Who'd get insurance on a product that's worth R399? Dstv has hired an *********** consultant with pathetic service skills!