DSTV CONSULTANT NOT CLUED UP ON THE PACKAGES AND NOW NOBODY IS GETTING BACK TO ME

So i did the Price lock option, went through the whole call with the consultant.

When we finish ed she asks me do i have any questions, and i ask her a very important Question regarding my product. She answers me with the correct answer that i needed to hear....

What happens, they deliver, install yesterday and i pay additional charges only to find my package is not what she had told me, this after i had specifically asked her the question that was most important to me.

i pay additional monies 'to the installer to do a XTRA view with the HD decoder that i have had for almost two years. i call DSTV and the call Centre agent now tells me that they apologize for the incompetence that the Sales Agent had acted with and that they have escilated it to the relevant Department and they will call me first thing in the morning... To now i have not received any Call from anybody and what is the funniest it i have lost Copious amounts of money.

My Question is is there any department that is going to be able to assist me or is this going to be a scenario where i need to fight or will i get service back.

So far the only service i have received back was the Call Center agent i had spoken to last night where he has sincerely apologized to me for the Mistakes and Incompetence of his Colleague.

i hope that i need not send this to my lawyers and or the Ombudsman / Consumer act to get it sorted.