AC
Ashlyn C
1 reviews | Active since Apr 2012
15 Sept 2017, 23:22
DSTV Consultant
I am so disappointed in the service I received this evening. I call into the call centre to upgrade my package just before it closes. The damn useless consultant goes and disconnects my service. Now I've got to wait until 7am to ****ing view. ****ing consultant probably rushed to end her shift. I'm so ****ed right now. Eventually I go onto the system and bam I'm liable for a reconnection fee. DSTV ****ing sucks!! I ****ing paid my subscription but I get disconnected
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Sept 2017, 07:34Dear Ashlyn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply16 Sept 2017, 07:34
Official
Dear Ashlyn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Sept 2017, 15:24Dear Ashlyn
It is with regret that we learn of your unpleasant experience in dealing with DStv agents and the level of service you experienced in this regard.
This is certainly not the kind of experience that we desire for our customers and we wish to reassure you that the matter has been prioritized. The mater will be dealt with internally; all parties who have contributed to your negative experience will be held accountable.
We confirm that your services were upgraded today to the DStv Compact package and the reconnection fee charged was reversed.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply16 Sept 2017, 15:24
Official
Dear Ashlyn
It is with regret that we learn of your unpleasant experience in dealing with DStv agents and the level of service you experienced in this regard.
This is certainly not the kind of experience that we desire for our customers and we wish to reassure you that the matter has been prioritized. The mater will be dealt with internally; all parties who have contributed to your negative experience will be held accountable.
We confirm that your services were upgraded today to the DStv Compact package and the reconnection fee charged was reversed.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,