Dstv connection centre *****ing me2 pay my installment twice

Im dissapointed in dstv Multichoice i hv paid my monthly access amount on the 2July 2024.on the 7th my dstv was disconnected.after making several calls with the call centre they say i am owing 260 amount.they say i had activated compact.this is really sad that they are desperate for money and making me pay my installment twice.i hv been paying access every month and have never activated such a service.Call centre is taking me back and forth.they talked with me for more than an hour but still did not assist with my problem.i called again twice today finished 45 min then again finished 40 min.such service will make us cancel Dstv very dissapointing