Dstv connection

I have had dstv for many years now and never encountered issues with the call centre. Iam an easy view subscriber and I paid for the next 12 months today, I am standard bank and therefore this will not reflect in your account immediately. I was told by the lady who attended to me to send in my proof of payment and call them again to activate my account immediately. I was put on hold for 2 intervals of 15min each and then was td they can't activate me and I must go to a walk in centre. Its Sunday and after 2pm which walking centre is open? Then why do you have the call centre? This is unacceptable and i still have to pay full even though I am unable to pick up any channels? I asked for the manager twice and he never came online or even bothered to return my call. I am appauled by the limited help I received and wish other customers don't receive this poor service ever.