LS
Luciemarie S
1 reviews | Active since Mar 2009
18 Nov 2022, 12:16
DSTV con subscribers into renewing contracts.
On 19 Oct DSTV called me with an offer should I renew my contract for another 24 months I will get Disney+ for free. I signed up. Monday 14 Nov, I had 2 decoders replaced, since then I have endless problems. I logged complaint on complaint. Nothing. Disney+ got removed and DSTV say they cannot add it again. Today (18Nov) I called again (and yesterday 17 Nov, and 15 Nov and 14 Nov) and now my entire subscribtion has been removed. Everything. DSTV permium, Showmax, Disney+ everything. But I am expected to pay at the end of the month.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Nov 2022, 12:28Hi Luciemarie Swanepoel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Nov 2022, 12:28
Official
Hi Luciemarie Swanepoel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
LS
Luciemarie S's updateReviewer Update
18 Nov 2022, 14:11What a big pot of BS!!! 4 reports and now you cancelled my subcription.... Then want to tell my another BS story that it is my decoder while the decoder clearly states that I have not active package. *** does no active package have to do with a faulty decoder. The Decoder is not faulty. Your service teams are pathertic. Your customer services sucks. 4 reports and NOT ONCE did anybody even try to get back to me. You simple go and cancel my subscription. ***!!
LS
Luciemarie S's update18 Nov 2022, 14:11
Reviewer Update
What a big pot of BS!!! 4 reports and now you cancelled my subcription.... Then want to tell my another BS story that it is my decoder while the decoder clearly states that I have not active package. *** does no active package have to do with a faulty decoder. The Decoder is not faulty. Your service teams are pathertic. Your customer services sucks. 4 reports and NOT ONCE did anybody even try to get back to me. You simple go and cancel my subscription. ***!!