MB
Mike B

1 reviews | Active since Nov 2017

06 Dec 2017, 07:11

Dstv Complete Failure

Dear DSTV Hello Peter team. How many are in this team? Have you ever responded to a customer complaint in any other way besides your standard cookie cutter offering? Saying you “have received the complaint and will get back as soon possible” is the most empty possible response void of any commitment I think I have ever received. And this from a supposed major corporation? Really? If this is the gold standard you supposedly strive for then I’m just awfully sorry.

You can’t even solve my small problem. It’s troubling.

Please let me know the timeframe foe a response that addresses the issues and not a response that says you will respond.

********** 1 account number.

Mike

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2017, 08:47
Official

Dear Mike Blake

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2017, 12:45
Official

Good day Mike

Our records show that you have been responded to.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,