DSTV COMPLAINT - CUSOTMER SERVICE DEPLORABLE!!!!

DSTV's WhatsApp group and communication via the website does not work! I repeatedly reached out on these two platforms asking for a consultant to all me back for an addition to my package and nobody does. After 2 weeks Iget a call to purchase their Internet service and then got them to register me for Disney Plus. I was told I would be charged pro-rata for this service and was explained how to log in. After I downloaded the Disney Plus APP, I get asked for credit details yet I have already registered with DSTV and paid! I have called DSTV repeatedly for 2 weeks now and nobody can solve my problem My account has been debited for the pro rata Disney Plus and for the full month thereafter, yet I have no access to this channel. Repeated calls get made...they promise to get back. I sit on hold for over an hour, and nothing gets resolved. Promises to call back...just never happen. On their website, there in contact details for anyone senior - no telephone numbers aside from the call center. I have no idea how to deal with this. I am now locked into a 2 year contract with them!!!! and I still have no Disney Plus. Gosh, if someone out there can hear me!!!!!!!