DSTV COMPLAINT

I pay a set amount every month and suddenly get an sms that states I need to pay almost R200 more . When I phoned them a week ago I was informed that I all of a sudden have 5 decoders Insured. When I checked my details and my account on the app it shows I have only 3 Decoders that are insured which is correct . The agent that assisted me was so rude and not very helpful . I called again today and spoke to another one that was not very helpful I was placed on hold for half an hour with no feedback regarding my query. Then she dropped the call on me as I got a bit irritated I called back again and spoke to another one that was even more stupid than the previous one and once again I was placed on hold and the call was dropped again. Clearly they are a very uneducated bunch that works there as I explained my situation more than once in a orderly manor. Yes I lost it after a few times. But really this is not acceptable I don't have five decoders I have 3 active decoders that are insured How difficult is that to understand. I will continue paying what a I always pay and not a cent more They can go to hell. When you ask to speak to a Manger they tell that's not possible they are not available they are working from Home and its weekend you must wait for them to escalate it and wait for them to get back to you ….. How do you employ such rude uneducated people at such a big company ..