DSTV COMPLAINT

After being a customer for more than 20 years, my DSTV streaming has not been working for a week. I have made 8 telephone calls to DSTV, spoken to 6 different people, spent more than 3 hours on my cellphone explaining the same problem over and over. The issue has been escalated twice but still no DSTV. I am not able to login to DSTV stream on MyDSTV at all. I am also told that I am not linked to any package - THIS IS UNACCEPTABLE!!!! And here I am again holding on ??????