DSTV complain

I bought a streaming package through DSTV's web address on Saturday, 08 July 2023 for R699 to watch the ruby. The payment on my bank statement shows that the payment went through the 09 Jul 2023. I watched DSTV for 3 days. Saturday, July 15 I wanted to watch the rugby. But my subscription was deactivated. Sunday 16 July I struggled all day to send proof of payments, and talk to the people at the call centre, with no success. When I made the payment on DSTV's web page, I had no customer number as a referance, nor the function to send proof of payment. Today is the 17th of July and DSTV still cannot verify my payment. I sent my proof of payment 7 times, no success. In total I have probably called the call centre 15 times for them, and still my service has not been activated. I paid for a service, but have not received any service. Now I understand why people cancel their subscription. They does not deserve any stars.