DSTV COMPLAIN

iam very disapointd on DSTV multichoice , i had a contract with them for explora , which i pay 119 + the service , i had unresolved query since 2018 February, until i accept and i proceed with payments, now they are charginf me double , i have old decoder that is not working and explora which iam using, they charge double service and they keep on swiching off the dstv always, i must call to reconnect and they charge reconaction fees. and give me ref no saying the query is being escalated. after 2 day i receive sms that dstv was stoped due to non payment, and when i ask where did my payment go , because i pay every month, they say i was over charge and they are not willing to cancel the over charges, ive been requesting statement no one is willing to help , i do request online but i don't receive the statement . im tired of paying dstv as if im paying for a life cover, i don't enjoy watching tv because in the middle of the show they disconnect, ive been paying but the money does not decrease it keep on increasing, please help . i want to understand why ive been charged double while im using one dstv ,THEY JUST GAVE ME REF NO AND NO ONE IS HELPING , NOW MY DSTV IS DISCONECTED WHY , I PAID ON THE 23/09 R450 AND AGAIN ON THE 01/10 R100 AND DSTV IS COMPACT IS R399