DSTV Competittion - Unfair and Accomadating to their clients

I was called last Thursday to say i am in line to win the Ibiza Spain Trip. I was required to fill in the documentation to confirm the prize and scan in my passport. When I was about to scan the passport I realised it expired. I was honest enough and contacted Teresa from TPN to tell her that I realised my passport expired and i went immediately to renew it and sent her confirmation from Home Affairs. Two days afterwards , I was called to say I was forfeited due to no passport. The trip is in September , VISA takes 3 days and my passport will be ready in the next 5 days. I explained to them but was told T&C's. I do feel this is very unfair not giving the winners a certain time to gather all documentation. It would of been a different story if i had no documents at all and if took my own time in producing them to DSTV. I am have been a long term client and all my premiums were always paid in time. I guess DSTV does not appreciate they long term clients , all I asked for was 5 days , I would of understood if we needed to fly next week or the next month, but this is only in 3 months time. Really dissapointed in the outcome of this. I am sure many other viewers feels the same way ..I would be giving my business to some other company that can accomadate good clients and give them a fair chance. Alfreda Webb was not so helpful as well, DSTV needs to focus on Client Centricity.