DSTV competitions are a ****!!!

Winning a "free upgrade" on spin the wheel competition has brought nothing but misery to our family. If we are not being disconnected, we are being unfairly billed I.e. overcharged for our subscription. As it is, we have paid a lot more than our normal Compact plus subscription of R539 and when I check the balance on the App it shows that we still have to pay MORE for the month of Feb - regardless of having not upgraded our subscription. I have been contacting DSTV for the past two weeks hoping that the matter will be resolved, however, I keep on hearing stories. It seems like the customer care agents are not fami**** with the Ts and Cs of the competition as the keep on telling me different stories that DO NOT even align with what is stipulated on the Competitions ' Ts and Cs. If there's one thing I regret it is participating in DSTV competitions. Instead of being happy and enjoying what I have won, I am very frustrated and incurring additional costs. What adds to my DISATISFACTION is that the customer care agents are not even helpful