TT
Thabo T
1 reviews | Active since Nov 2010
03 Apr 2016, 12:31
Dstv Compact Undelivered Magazine
First things first make sure your Call Centre consultants are trained to treat customers with respect because most of them are rude and unprofessional. I requested the Dstv magazine for the 4th time since my installation I was even promised when I phoned the call centre in January 2016 now is the month of April 2016 still no magazine Im still NOT getting the magazine like my friends, family and relatives what amazes me is that we pay the same amount of dstv subscription but they get the special treatment and i dont. <br> My postal address: 17668 Extension11, Ikageng, 2539. <br> Please send me the magazine like the other paying dstv compact subscribers please I believe we are all equal with the payment.
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DStv (MultiChoice)'s replyOfficial
03 Apr 2016, 18:31Hello Machance,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that this escalation has been sent to the relevant department. The reason we no longer send magazines is because most customers use our digital platforms to plan their viewing,You can log on to DStv.com to access a 14-day TV guide (which can be printed), a series and movies calendar and to view highlights. The series and movie calendar is also searchable by package. We do encourage you to use digital platforms for the DStv schedule as you can access them from anywhere, at any time, online and via your phone, and they're always up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that this escalation has been sent to the relevant department. The reason we no longer send magazines is because most customers use our digital platforms to plan their viewing,You can log on to DStv.com to access a 14-day TV guide (which can be printed), a series and movies calendar and to view highlights. The series and movie calendar is also searchable by package. We do encourage you to use digital platforms for the DStv schedule as you can access them from anywhere, at any time, online and via your phone, and they're always up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
DStv (MultiChoice)'s reply03 Apr 2016, 18:31
Official
Hello Machance,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that this escalation has been sent to the relevant department. The reason we no longer send magazines is because most customers use our digital platforms to plan their viewing,You can log on to DStv.com to access a 14-day TV guide (which can be printed), a series and movies calendar and to view highlights. The series and movie calendar is also searchable by package. We do encourage you to use digital platforms for the DStv schedule as you can access them from anywhere, at any time, online and via your phone, and they're always up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that this escalation has been sent to the relevant department. The reason we no longer send magazines is because most customers use our digital platforms to plan their viewing,You can log on to DStv.com to access a 14-day TV guide (which can be printed), a series and movies calendar and to view highlights. The series and movie calendar is also searchable by package. We do encourage you to use digital platforms for the DStv schedule as you can access them from anywhere, at any time, online and via your phone, and they're always up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest