DSTV compact subscription payments complains

I am sending this msg to express my disappointment on the way you handle my DSTV compact account.In the month of december 2018 my DSTV account was disconnected as i did not pay for that month,this one i understand,and i think a paid for that penalty as i paid 485 the amount that i normally pay every month for my subscription,Immediately after paying that amount in the beginning of February 2019 my decoder was reconnected again for period of a week,after period of a week boom,disconnected.When my decoder was disconnected after that week period i was very much surprised as to why my services are disconnected again only to find that there is R761,26 that i am owing in my account.Where the R761,26 comes from,i don't know.It does not make any sense to me at all.

Now i just viewed my balance again that i have to pay a huge amount again this month,It is a very huge amount compared to what i suppose to pay for DSTV compact subscription,the amount is R861,25 which does not make sense to me.As my dstv compact subscription is R485 per month therefore i supposed to pay R485 per month.I am starting to think that something is wrong with my account or there is something you guys are not doing right.This is too much.It is like i am paying someone else's package.I want DSTV to give me a clarity on why i am paying my account R700-R900 hundred every month while i am a DSTV compact subscriber.Please attend to this issue otherwise i will relationship with you guys.The amount that i am paying every month is not what i suppose to pay.Please clarify for me.I think you guys must revisit my account,This is just too much.I AM NOT ON DSTV PREMIUM subscription,I am on DSTV Compact.

Looking forward to hear from you about this issue.