Dstv Compact Price Lock *****

I have a very stressfull experience with dstv.

I app**** for the Dstv Compact Price Lock deal around the first week in May 2019. The application was approved and according to them the deal included the following:

- Monthly subscription of R549 - Free decoder delivery within 14 days - Free instillation and activation within 7 days, wich they promised to arrange but did'nt - Payment due date set via debit order on the 25th of each month.

I had to arrange for instillation myself. I also had to call numerous times to activate the decoder and the PVR functions. After all these the account was only activated on 27 June 2019.

The day after I checked my balance on self service platforms and it changed everyday. It was around R1200 at some point.

On 02 July 2019 they deducted R622 from my account. Why????

Today my balance is R848 due by 25 July 2019.

This adds to around R1500 in a space of one month for Compact. It just doesnt make sense. From R549 to R1500?

The worst thing is that the call centre can never assist "Price Lock Customers"

I reversed the debited amount and requested through one of the supervisors in the call centre that they call me back. So I'm waiting for them to contact and explain to me how this is even possible.

This is frustrating and I'm really considering legal aid!!!!!