DSTV COMPACT PLUS INCORRECT BALANCE AND RECONCILE

Dear Mr Ngobeni

THIS IS THE THIRD EMAIL I AM WRITING TO YOU WITH NO RESPONSE.

On the 24th September I paid R837.35 which was my account balance after you've fixed my account.

However, this morning when I checked my account balance it says it's R1074.00 to be paid on the 25th of October.

Please assist to check and advise as to where does this amount come from? and how did it come about this much cause immediately after paying R837.35 on the 25th my account balance was R0.00.

Mr Ngobeni I know from our last meeting you advised me not to go with what the app is saying, if so please verify this amount, because on my side I'm supposed to be using the app and what it says.

Please refer to my screen shots and proof of payment.

Customer Number:*** Name and Initials : T. Kola Contact No: *** Address: 8822 Hungary Crescent, Cosmo City, Roodepoort 2188

Please note that i know I activated showmax R49.00, Netflix R169.00 and should be paying for my insurance R39.00 plus my monthly subscription R649.00 in total R906.00 from that amount R906.00 I subtract R164.00 for Compact Plus + ultra installed discount and subtract R50.00 dstv showmax add on discount which will bring R906.00 to an amount of R692.00 that's supposed to be paid as my next payment for October 25th.

Please fix this issue I can't be going back and forth every month because of the same thing.

It doesn't make sense at all as to why am I being incorrectly billed each month. I'm honestly closed to cancel this thing.

NOTE THAT I WILL BE TAKING THIS UP WITH NY ATTORNEYS THIS AFTERNOON THIS HAS ABSOLUTELY GOT ME NO WHERE AT ALL.

Kind regards Thabang Kola