DSTV Commerical Does Not Value Customers

Tried to phone DSTV Commercial three days ago and the lines were not being answered! Phoned DSTV Domestic and they said that Commercial was "off line". Interesting for a company supporting other businesses. Sent an email instead three days ago now. A generated response said that they would get back to me within 24 hours, but it has been over 48 hours and still nothing. Really zero customer service or customer care. It has prompted me to seek other options by 2020. Maybe Netflix is the way to go in my business.