1 reviews | Active since May 2016
Dstv: come back to Premium and save R440pm...
DStv sent me an SMS on 14 September 2023 which reads "Dstv: come back to Premium by 30 Sept & pay R439 instead of R879 (save R440pm). This SMS make no mention of how long the offer is valid for. In brackets it states (save R440pm) this is obviously open to interpretation. Am I saving R440pm for as long as I pay DStv? Anyway, I made a payment of R439 on 20 September 2023 only to be disconnected on 1 October 2023. I then phoned DStv on 1 October 2023 to ask why I was disconnected, long and short of it I was reconnected subject to me sending the offer SMS via email to *** This was done and my services were reconnected. It does not end there because I was disconnected again today 5 October 2023. I called Dstv to find out why and I was told that the offer was only valid for one month but according to them the one month ended on 25 September 2023 because my payment date monthly was the 25th every month. This was the date I selected as a payment date prior to coming back to DStv on 20 September 2023. I couldn't believe what I was hearing, obviously no one explained to me that I would only have access to channels for five days otherwise I wouldn’t have bothered coming back to DStv. DStv had three opportunities to explain their t&Cs, 1 on the offer SMS, 2 on 20 September 2023 when I called to confirm that I could pay R439 to reconnect, the third opportunity was when I called on 1 October 2023. On 20 September 2023 I spoke to June, 1 October I spoke to Zimkhitha Donase (supposed team leader) who said she reports to Phelelani Mkhize; The boss said they can only reconnect me for three days only from today which is ridiculous. I obliged and told her that I will call again when they disconnect me again because I will not accept being treated unfairly. I expect being connected until 20 October 2023 because that will be a full month from my payment date.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
