DSTV Collections & Billing Department a Ghost town

<p>i have been having isssues with the billing on my account. i contacted DSTV to set up a debit order to bring my account up to date. i was then advised that i would be contacted by the billing department. someone contacted me and i authorised a debit order of a certain amount to have the account update when i requested confirmation of commencement date and amount no one ever responded. i have been having a back and forth for the past 4 months. last month when i contacted the contact centre the call centre agent provided me with contact details to contact the Billing & Collections department directly. i have been calling this number since last month and somestimes spending about 25 - 30min on the line waiting for a consultant to get back to me. </p> <p>i received another email on the the 01 June 2017 notifying of the amount i would be paying and to confirm if i was happy. i confirmed i was happy but quried the monthly subscription noted in the email and no one got back to, dead silence again.</p> <p>i called again today and still no answer and therefore no confirmation of how much they will be deducting on my account. and the amount that they stated on the email was also incorrect but when i try to raise it no one gets back to me. dead silence. this is very frustrating especially as i was the one who called to sort out my arreas amount. i have been willing and making an effort to sort out my account but the Billing and Collections department is not helping at all.</p>