1 reviews | Active since May 2017

28 May 2017, 12:43

DSTV client service is non existant

<p>Upgraded in January 2015 to an exlora on contract. My husband died in June 2016 and I have contacted DSTV client service several times informing them of his death , and sent death certificates. Since I am living in a retirement village I started making use of the village commercial package and pays every month for this service. DSTV keeps on sending me escalating accounts on my late husbands cellphone number for payment on his contract. How does DSTV expect that one must still pay DSTV even if you are deceased, and further more how can they charge two accounts for the same explora and smartcard.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2017, 07:55
Official

Dear Tineke Hechter

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2017, 12:13
Official

Dear Tineke

We would like to take this opportunity and thank you for bringing your query to our attention.

As discussed, we have referred your account to our Price Lock team for urgent investigation.

As soon as we have feedback, we will be in touch.

Kind regards

Lebogang

Best regards,