Dstv client service

My dad is 81 years old and have been a multichoice subscriber since the inception of the service. We had immense problems with DSTV this year, first they took away their pensioners discount. I gave up trying to fix it as I spend hours on the phone. They always had the premium package with extra view. This morning the extra view suddenly did not work. I phoned 4 times was on the phone for a couple of hours, the first agent said we never had extra view package, the second agent tried to fix it but then only certain channels showed. The third agent said there was an error linking it and they had to escalate it will be fixed after 4 hours. I phoned again after 4 hours and agent said the package still does not reflect extra view. She said she will log a call and escalate it. I also enquired why they don't get the pensioners discount anymore, o they must go into a branch to get the discount. My mom and dad is both in their 80s and not able to walk and we do not even have a branch nearby. I find it absolutely disgusting, it just seems no one knows what is going on. The only reason why we still have DSTV is for my dad to watch sport. He is also death. I don't even want to go into the useless streaming service. I really hope this matter will be escalated and fixed today. I also want the pensioner discount to be activated. No wonder you are loosing clients. I sincerely hope that the agent will phone me back.