Dstv..... Cheap.... Uns****ed... CALL CENTER AGENTS

Good day, I'm utterly overwhelmed with the terrible service I've had from the dstv call center yesterday. I called in yesterday morning to request an upgrade on my account. The consultant advised me if I upgrade from my current package bring access to family, it would cost me R30 till month end, when the new amount of R265 will be due. I said to her I only want the upgrade to take place from the 1st as I've already paid for the access package till the end of the month. She processed the upgrade, I was on my app at the time and i said to her it states not active pending upgrade. She said yes it will be like that until month end once the upgrade is processed,. I asked if this is not going to affect my current programming, she said no. When I get home my dstv is disconnected. I had to call in 3times coz the stupid call center agents keep dropping the phone, in that 3 times, I was told they don't know why it's off, then I was told it's bcoz of the upgrade, so I said ok if I upgrade now what is the amount, I'm now told it's R59... I've already paid the R265 for the coming month, now I must pay R59 for a week?? This morning it was R30.... I asked why can't my access just be activated like it was till month end coz that has already been paid 4. I'm told no if I want that I must pay R29... So I must pay again for sumthing I've already paid for??? Once again coz this call center agent cannot answer he drops the phone. And I'm supposed to just call back for the 4th time right, to say the same thing from the beginning again, to confirm my details all again, to be told, I donno why, but my system says I must pay for it to be reconnected. Who the hell said disconnected it in the first place. Now I must pay bcoz multichoice hires *********** staff who cannot find the problem or ask the right questions, no they do the wrong thing, then blame the system.

I am not paying to have anything reconnected. You as DStv will sort this out. I'll even go as far to say u should give me DStv Premium for the month for free seeing as I've already paid for the new package.

What is the point in upgrading when the agents u hire don't have a cooking clue what they are doing.... All i hear from them is u must pay......

And mind u..... I've never missed a payment.... Yet when I upgrade to give dstv more income..... This is the service I get........

Brenden Naidoo ***