ZD
Ziyanda D
1 reviews | Active since Aug 2024
05 Aug 2024, 12:57
DSTV CHat agent and Internet is HORRible
Signed up 18 July no services even now .the agents on the chat they dont care .
They always escalate and they are very unprofessional .I guess they check the address and just treat bad because you from the township .
The supervisor Mavis was rude when she waa suppose to take the call she said what must she do with my query telling the agent got cut off she didnt bother to call back.
I am so hurt and disappointed with DSTV
Their customer services is so bad and the agent dont care about resolving the query they cut and paste information and the go silence on the chat and you will chat alone and they come back to close the chat .
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
05 Aug 2024, 12:59Hi Ziyanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Aug 2024, 12:59
Official
Hi Ziyanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
ZD
Ziyanda D's updateReviewer Update
05 Aug 2024, 14:39Have not received any call or help ..This is very unfair maybe its because i am from the township .
Chat agents are just escalators , no contact from the help desk i am sitting with router that has not worked for 3 weeks , I am not getting any help at all ..I have been Mistreated and I pay my bill in advance i dont owe instead I have a credit on my account this is absurd .I have to buy data whilst i have paid to DSTV .
Chat agents are just escalators , no contact from the help desk i am sitting with router that has not worked for 3 weeks , I am not getting any help at all ..I have been Mistreated and I pay my bill in advance i dont owe instead I have a credit on my account this is absurd .I have to buy data whilst i have paid to DSTV .
ZD
Ziyanda D's update05 Aug 2024, 14:39
Reviewer Update
Have not received any call or help ..This is very unfair maybe its because i am from the township .
Chat agents are just escalators , no contact from the help desk i am sitting with router that has not worked for 3 weeks , I am not getting any help at all ..I have been Mistreated and I pay my bill in advance i dont owe instead I have a credit on my account this is absurd .I have to buy data whilst i have paid to DSTV .
Chat agents are just escalators , no contact from the help desk i am sitting with router that has not worked for 3 weeks , I am not getting any help at all ..I have been Mistreated and I pay my bill in advance i dont owe instead I have a credit on my account this is absurd .I have to buy data whilst i have paid to DSTV .
ZD
Ziyanda D's updateReviewer Update
05 Aug 2024, 14:42This is a contract and if by the end of today i am not getting any help ..May you please come fetch the router ..the service is horrible to people from the township even my neighbour just cancelled today ..
This is sad .
This is sad .
ZD
Ziyanda D's update05 Aug 2024, 14:42
Reviewer Update
This is a contract and if by the end of today i am not getting any help ..May you please come fetch the router ..the service is horrible to people from the township even my neighbour just cancelled today ..
This is sad .
This is sad .
DStv (MultiChoice)'s replyOfficial
06 Aug 2024, 14:11Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Aug 2024, 14:11
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
ZD
Ziyanda D's updateReviewer Update
18 Aug 2024, 23:18To marks the 19 of Aug same query ..
No service and no call from any ..of your service
I am defeated with your lies anyone who can assist me because they say in order for me to cancel i must pay the penalty whilst i paid my services on time .
BADDEST Customer service with DSTV INTERNET.
This is very bad I am so unhappy .
I dont recommend people to sign up for DSTV INternet
No service and no call from any ..of your service
I am defeated with your lies anyone who can assist me because they say in order for me to cancel i must pay the penalty whilst i paid my services on time .
BADDEST Customer service with DSTV INTERNET.
This is very bad I am so unhappy .
I dont recommend people to sign up for DSTV INternet
ZD
Ziyanda D's update18 Aug 2024, 23:18
Reviewer Update
To marks the 19 of Aug same query ..
No service and no call from any ..of your service
I am defeated with your lies anyone who can assist me because they say in order for me to cancel i must pay the penalty whilst i paid my services on time .
BADDEST Customer service with DSTV INTERNET.
This is very bad I am so unhappy .
I dont recommend people to sign up for DSTV INternet
No service and no call from any ..of your service
I am defeated with your lies anyone who can assist me because they say in order for me to cancel i must pay the penalty whilst i paid my services on time .
BADDEST Customer service with DSTV INTERNET.
This is very bad I am so unhappy .
I dont recommend people to sign up for DSTV INternet