DSTV charging me for nothing
The last time I used and then cancelled DSTV was in 2018. I haven't reactivated the service and even have credit. I have not even heard from them except the promotional messages telling me I'm missing out and I've been deleting. Now, I get this SMS: DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R733.66 using ref no. ******xx or click payat.io/dstv/******xx
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
08 May 2020, 14:13Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 May 2020, 14:13
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 May 2020, 17:52Hi Al-Jay,
We apologise for the inconvenience caused to you. The decoder was mistakenly reconnected on the 23rd of April 2020.
We have reversed the charges starting from the 23rd of April 2020.
Regards
The DStv Hellopeter Team
We apologise for the inconvenience caused to you. The decoder was mistakenly reconnected on the 23rd of April 2020.
We have reversed the charges starting from the 23rd of April 2020.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply08 May 2020, 17:52
Official
Hi Al-Jay,
We apologise for the inconvenience caused to you. The decoder was mistakenly reconnected on the 23rd of April 2020.
We have reversed the charges starting from the 23rd of April 2020.
Regards
The DStv Hellopeter Team
We apologise for the inconvenience caused to you. The decoder was mistakenly reconnected on the 23rd of April 2020.
We have reversed the charges starting from the 23rd of April 2020.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 May 2020, 17:52Hi Al-Jay,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply08 May 2020, 17:52
Official
Hi Al-Jay,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
's updateReviewer Update
08 May 2020, 18:35Good day, as indicated, I have not used this service since 2018. My decoder and card are at a storage facility. If activated, please cancel or suspend my subscription until further notice.
's update08 May 2020, 18:35
Reviewer Update
Good day, as indicated, I have not used this service since 2018. My decoder and card are at a storage facility. If activated, please cancel or suspend my subscription until further notice.
's updateReviewer Update
08 May 2020, 18:37I will wait for confirmation. Please email copy to ***.
I will rate your service afterwards.
I will rate your service afterwards.
's update08 May 2020, 18:37
Reviewer Update
I will wait for confirmation. Please email copy to ***.
I will rate your service afterwards.
I will rate your service afterwards.