Dstv charging fees that shouldn't be charged.

Dstv is the worse with service. I paid on my payday my package amount plus reconnection fees that was outstanding and they disconnected my package again this morning. The message say I must pay R191, I phone in to speak to them the consultant Cindy says I must pay R191 before she can switch it on. While I'm speaking to her the amount dropped on the app to R92.86c. What is this people busy with. This is a whole *******ion story.