1 reviews | Active since May 2016

26 May 2016, 07:39

DSTV charges for non-existing account

<p>I cancelled my DSTV services only to have them continue take money from my account this month. I called in a number of times and was told to speak to different people. Eventually received an email that they can't reverse the charge but my account has been credited. I didn't want credit. I don't want the service. I followed their rules to a T when cancelling DSTV and they responded with "Actually, we did mess up but too bad for you.''</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2016, 11:50
Official

Dear Varsha Lalla

We sincerely apologise for the delayed response.

According to our records you have been assisted and your query was resolved.

Thank you for taking your time to contact us.

Regards

Elna