DSTV CHARGED ME *******LY

I contacted DSTv today with the intention to renew my subscription and downgrade the service to a lower package after having a terrible June month . My las payment with them was on the 5th of May 2021 . I didn't pay for the whole june month because I didn't have money. So in my attempt to renew, I am assisted by Zimbini (service consultant) and she tells me that the total amount I need to pay is R200.00 which includes the R95 I am being charged because they continued giving the service after the debit order bounced. I wasn't happy about this because I didn't even watch TV for that whole month until today. I then ask her if it's possible to set the system so that the service stops immediately after the payment defaults because I'm not happy about what just happened. She then tells me that the system is designed to stop after the default of payment but I just paid R95.