TN
Tshilidzi N

1 reviews | Active since Dec 2013

01 Sept 2015, 07:27

DSTV CHARGED ME COUNTLESS FEES

After posting twice in this website this month, Case no. *** Multichoice responded and promised to investigate, well thank you Multichoice for not investigating my complaint. <br> <br> They acknowledged receipt of proof of payment on the 17th August on Twitter, when I told them to update my account, they do not respond. My account is now at R806 for Dstv Compact. They disconnected me every 5 days in a month, when I contacted them, they apologise and reconnect and make sure they charge a reconnection fee<br> <br> The 1st of August is my payment date, I woke up to find that I've been disconnected again and charged fees R50 and R53 (Lord knows what they are for) I sent them emails and contacted their call centre, but they refuse to solve my complaint. <br> <br> Well, I must say this DSTV, our relationship is terminated until you solve your stinky mess. I will never PayU R800 for TV, never.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2015, 12:38
Official
Hello LandofOzz,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team