FP
Frikkie P
1 reviews | Active since May 2015
23 Mar 2016, 17:04
DSTV charge me on not agreed payments
My contract with DSTV is on a month to month basis I pay in advance to have the full package, My start date every month is from the 14 th to the 14 th of the next month I didn't pay in December to renew my contract yet the kept my DSTV connected and only switched off my DSTV at the end of December now they say I am responsable for a payment of R350 even thought I didn't want o continue. They have given my name as bad payment and thus the bank doesn't want to increase my overdraft because of this, I refuse to pay the amount as I didn't want the service anymore, Multichoice is a bad company and I will not do business with them again.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Mar 2016, 11:32Hello frikvingers,
We hope you will apology for the delayed response.
Please be aware that we cannot disconnect the service without a request from an account holder. As an account holder, you should inform if you no longer need the service from us by calling our call centre, sending us an email or use the other touch points listed below. Upon this request, we will schedule your service to disconnect on the next payment date to avoid further charges.
However, your DStv service will be suspended if there's no payment received on the next payment date. In this case, you will be required to pay the pro rata balance owed in your DStv account.
We will update your credit profile once the account is fully paid.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will apology for the delayed response.
Please be aware that we cannot disconnect the service without a request from an account holder. As an account holder, you should inform if you no longer need the service from us by calling our call centre, sending us an email or use the other touch points listed below. Upon this request, we will schedule your service to disconnect on the next payment date to avoid further charges.
However, your DStv service will be suspended if there's no payment received on the next payment date. In this case, you will be required to pay the pro rata balance owed in your DStv account.
We will update your credit profile once the account is fully paid.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply25 Mar 2016, 11:32
Official
Hello frikvingers,
We hope you will apology for the delayed response.
Please be aware that we cannot disconnect the service without a request from an account holder. As an account holder, you should inform if you no longer need the service from us by calling our call centre, sending us an email or use the other touch points listed below. Upon this request, we will schedule your service to disconnect on the next payment date to avoid further charges.
However, your DStv service will be suspended if there's no payment received on the next payment date. In this case, you will be required to pay the pro rata balance owed in your DStv account.
We will update your credit profile once the account is fully paid.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will apology for the delayed response.
Please be aware that we cannot disconnect the service without a request from an account holder. As an account holder, you should inform if you no longer need the service from us by calling our call centre, sending us an email or use the other touch points listed below. Upon this request, we will schedule your service to disconnect on the next payment date to avoid further charges.
However, your DStv service will be suspended if there's no payment received on the next payment date. In this case, you will be required to pay the pro rata balance owed in your DStv account.
We will update your credit profile once the account is fully paid.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah