DSTV Channel 134 disappears without warning - or explanation

DSTV is becoming increasingly hopeless!

Ten days ago a new channel (Channel 134 : BBC UKTV HD) appeared in the Premium Package. Hooray! Nice programmes with lots of South African adverti*****ts, including adverts for the channel itself.

Last night we watched three programmes on the new channel, but this morning the channel has disappeared, and all one sees is a message saying "This channel is blocked because it is not available on your packange."

Unfortunately the Multichoice Call/Service Centre staff are unable to explain what has happened - other than saying that Channel 134 is not part of ANY DSTV package.

At 12:40 today, I asked to speak to a supervisor or a manager, as I wanted to know why the channel had disappeared, but the consultant I was dealing with told me that there were no supervisors or managers available, as they were due to work on 'late shift', and had not yet arrived.

I then asked that a supervisor of manager be asked to phone me back, but was told that Multichoice staff are not able to 'phone out'.

So what do I do? The consultant can't answer my query, there are no supervisors of managers on duty (in the middle of the day!), and even when they do arrive at work they will not be able to contact me.

Multichoice takes my money, but cannot provide answers.

BritBox and NetFlix ... here I come!