1 reviews | Active since Mar 2016
DSTV changes the goalposts
I am a LONG TIME subscriber to the DSTV service and have always paid my monthly account by DEBIT ORDER, with NEVER a problem. Now I want to take up their \Price Lock\" offer for an Explora for R899pm x 24 months. My current monthly bill for Premium/Dual View is R779pm. All of a sudden they insist on doing a credit check on me now in order to qualify for the extra R120 per month (and a R150 \"admin\" charge)!!! Furthermore, the account is in my wife's name and I pay the debit order through my bank account - and have done so for well over 20 years. But now they say this is unacceptable - the account must be in my name OR my wife must pay the debit order through her account!!! Since when does a Company get away with telling a long-standing client with an impeccable credit record with the Company what to do??? I am going to cancel my DSTV altogether at the end of this month now. They are taking their clients for granted, just like the cell phone companies. BAD MANNERS, BAD ATTITUDE!"
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
