DSTV change of ownership circus.

I bought a 2nd hand decoder on Saturday 24th September, got it connected with my smart card, gave an error saying smart card error, call the call centre, i did this only to be told to fill in a change of ownership form, went back to the previous owner of the decoder, filled in info and re-submitted the details, than i get told, R22.54 is outstanding on the old owners account, they will not continue unless I get the previous owner to pay his account, really, I must do DSTV Credit Control now, unbelievable, i complained about how this is not my job to collect money for DSTV, they sent me an email cancelling my change of ownership query, stating, ' I must get the previous owner to pay his account of R22.54, until than, they will not assist me any further. ' So now, I work for DSTV, without the pay, doing what their lazy ass credit control department cannot do.