DSTV - Change of ownership

The service and run-around received from DSTV is absolutely atrocious!!

Due to bad service, we've canceled our DSTV subscription a few months ago. When my father's decoder broke, we decided to give our 6 month old decoder to him as a gift.

After submitting the signed change of ownership forms (which we had to drive to my father to sign as he doesn't have the facilities to do this himself and stays an hour away from us), we are now told to redo everything because they have a new form that needs to be filled out.

IF the website was maintained with the applicable forms, we would not be wasting so much time and effort.

This is clearly a money making scheme, to force one to purchase a new decoder, instead of previously owned ones.

Despite having all the required information in the submitted form, we're forced to drive out to my elderly father again, to have the new forms signed. My father is already an existing client, what could they possibly need more....